Hardware Refresh Factory User Guide

Overview

This DEX Pack will help you gain insight into systems that need to be upgraded or replaced.

How This Feature Helps You

This solution provides an optimized health score through a more structured upgrade process, aiding customers in making informed investment decisions. When justifying expenditures, organizations often question whether they can save money or if systematic upgrades are necessary. For example, they may determine that a model number has become obsolete. Systems are typically evaluated for upgrades based on criteria such as financial considerations, age, performance, or even a change in suppliers.

The dashboard offers concrete data, helping organizations decide which systems are still viable and which require upgrades. It may reveal, for instance, that 36% of systems deemed questionable are still suitable for current tasks and can be maintained for another year. Conversely, it confirms which systems are underperforming and need immediate upgrades. This approach allows for targeted, efficient upgrades, prioritizing systems that genuinely require enhancement.

Additionally, this tool serves as a powerful modeling resource. Users can adjust threshold values to explore different performance scenarios. For example, if the default CPU threshold indicates that 20% of systems are underperforming, users can increase this value to see if the number drops, perhaps to 5%, thus identifying what level of performance is acceptable. This flexibility helps organizations evaluate upgrade costs and determine a tolerable performance threshold before committing to changes.

Global Filters

Default values for CPU Sizing, Memory Sizing, C Drive Sizing, and Battery Sizing thresholds are taken from the values defined in Configure > Administration > Hardware Refresh.

You can also adjust the thresholds in the dashboard to determine how the system category outcome could change.

Default CPU Sizing and Memory Sizing is based on Average Active Utilization or Maximum Utilization, depending on your selection in the respective drop-down menus.

Default C Drive Sizing is based on % free space. This can be changed to GB free space in the related drop-down menu.

System Category Breakdown by System Resource

The Group filter can be used to filter the entire dashboard to a particular SysTrack group.

The systems can be assigned one of the four categories: Replace, Upgrade, Review, and No change, depending on whether they meet one of the defined metrics. The metrics are checked in a specific order. If a system does not meet the criteria for one category, the next category is checked. The evaluation order is as follows:

  1. Replace

    • The system has an average CPU use above the upper threshold and health below 90%.

  2. Upgrade

    • The system has average memory use above the upper threshold.

    • The system's remaining battery capacity is a % of the original capacity.

    • The system has C: disk free % below the threshold.

  3. Review

    • The system has an average CPU use below the lower threshold.

    • The system has an average memory use below the lower threshold.

  4. No Change

    • The system does not fall into any of the other categories.

For example, even if a system meets one of the criteria for the Upgrade category, but it also meets the one for Replace, it will be always assigned to the Replace category.

You can click on each category to filter the System Model Summary grid to the systems in each category.

System Model Summary

This grid groups the systems by model in your environment and the count of the number of systems for each system category (Replace, Review, No Change) or upgrade by each category (CPU, Memory, Disk, Battery).

Select a specific model to filter the System List and Details grid to show all of the systems in that grouping.

Select a specific category (Replace, Review, No Change) or component upgrade to filter the System List and Details grid for that specific category for that model.

NOTE: A system that is suggested as needing a CPU upgrade will most likely need to be replaced and is called out even if another component could be considered for upgrade.

System List and Details

This grid shows each individual system and its relevant refresh or replacement detail.

Disk Status – Displays the SMART status of the disk. If the status is other than OK, the DIsk Suggestion is changed to Upgrade.

Memory Suggestion – The suggested memory increase for the system, the system memory use needs upgrade, review, or no change.

CPU Suggestion – The system requires a review of the CPU use, or a system replacement (CPU is generally not upgradable).

Disk Suggestion – The system requires an upgrade to it’s disk size or no change.

Battery Suggestion – The battery on the system needs to be upgraded or no change.

Other information is also included for prioritization of potential replacement or upgrade, such as the system age or health score.

External Monitors

Identify users with or without external monitors.

External Monitor Summary

This graph shows how many external monitors systems have. Systems with 0 external monitors are usually laptops or other devices with an internal monitor.

  • Select a bar in this pane to filter the data in the System Details table.

System Details

This table shows external monitor data for specific systems and users. Use the External Monitor Recommended column to determine which users need an external monitor. Providing external monitors to those who need them can increase productivity.

  • Use the drop-down to either show all data or to filter data based on the graph clicked in External Monitor Summary.

  • Click a system in this pane to populate the table in External Monitor Details (Selected System).

External Monitor Details (Selected System)

This table shows external monitor details for the system selected in System Details. Use the drop-down to specify the units for the Diagonal Screen Size column.